Frequently Asked Questions
Everything you need to know about protecting your tech in style.
How protective are Velvet Caviar cases?
Our cases are designed with a FirmFlex technology that provides 360-degree protection. They are drop-tested from up to 8 feet to ensure your device stays safe from daily accidents without adding unnecessary bulk.
Do your cases support wireless charging and MagSafe?
Yes, most of our latest collections are fully compatible with wireless charging. For MagSafe-specific functionality, look for the 'MagSafe Compatible' badge on the product page which features built-in magnets.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original, unused condition for a full refund or exchange.
Will the design on my case fade or peel?
No, we use a specialized high-definition printing process that seals the design under a scratch-resistant finish, ensuring your case looks vibrant and new for a long time.
Do you offer a warranty on your products?
Yes, all Velvet Caviar cases come with a 1-year limited warranty that covers any manufacturing defects or print issues under normal usage conditions.